VELOWAVE

IPX5. Our e-bikes are water-resistant and can withstand light rain, but they are not fully waterproof. Avoid submerging the bike or riding in heavy rain to prevent damage to electrical components.

Yes, but take extra care to avoid puddles and prolonged exposure to water. Dry the bike thoroughly after riding in wet conditions.

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier’s website. (Shipping order number starting with LP: https://global.cainiao.com/)

We have not tested this model with a child rider, riding with a child is at the sole descretion of the parent and should be done with extreme caution.

VELOWAVE Except for the four bicycles of PONY, PRADO S, SPIRIT and GHOST, all other models belong to class 3.

Currently, we only ship within the United States and do not offer international shipping. We are working on expanding our shipping destinations, so please stay tuned for updates.

Our bicycles and most accessories are shipped from our warehouse in the United States. Shipping time depends on the delivery address and current shipping conditions. A small portion of accessories may be shipped from our warehouse in China, which could take longer for delivery.

We place the throttle on the left side for safety reasons. Most riders are accustomed to using their right hand for braking and shifting gears, so keeping the throttle on the left helps reduce the risk of accidental acceleration and improves overall control while riding.

We use a thumb throttle because it offers better control and safety. Unlike a twist throttle, which may lead to accidental acceleration when gripping the handlebar tightly, a thumb throttle reduces this risk. It also allows for a more comfortable and stable riding experience, especially on rough terrain.

We have a dedicated page where you can easily compare the features of our different e-bike models. You can check it out here: Compare Velowave E-Bikes(https://www.velowavebikes.com/pages/compare-velowave-ebikes).

Our e-bikes come partially assembled. Detailed assembly instructions and video tutorials are available on our website. If you need assistance, please contact our support team. https://www.velowavebikes.com/pages/customer-help-center