SHIPPING METHOD:
We provide ebike shipping via FedEx Ground delivery. We offer free delivery for all electric bikes. However, there will be a delivery fee for accessories. Shipping for bikes may vary depending on the shipping address. Bikes will be shipped within 2 business days (excluding weekends and holidays) and may take anywhere from 3-7 business days for delivery, depending on FedEx.
| Destination | Shipping Method | Shipping Time | Cost |
| Maine, Vermont, New Hampshire, Massachusetts, Connecticut, Rhode Island, New York (excluding New York City), Pennsylvania, District of Columbia, New Jersey, North Dakota, South Dakota, Nebraska, Kansas, Minnesota, Iowa, Wisconsin, Illinois, Missouri, Indiana, Ohio, Michigan, Oklahoma, Texas, West Virginia, Virginia, Delaware, Kentucky, Tennessee, North Carolina, South Carolina, Georgia, Alabama, Mississippi, Florida, Louisiana, Arkansas, Maryland, Arizona, Montana, Idaho, Wyoming, Colorado, Utah, Nevada, Oregon, Washington, New Mexico Street, California | Standard Shipping |
Ship from domestic warehouse: 3-7 business days Ship from overseas warehouse: 7-15 business days |
E-Bikes: Free |
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Accessories & Parts: Cost $8, FREE shipping on orders over $120 |
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| Alaska, Hawaii | UPS® Ground | 7-15 Bussines Days | $750 |
| UPS 2nd Day Air® | 2 Business Days | $800 | |
| American Samoa, Micronesia, Guam, Marshall, Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific | No Delivery | ||
| New York City | Due to the implementation of Local Law 39, the recent e-bike regulations in New York City, we regret to inform you that we are temporarily not selling our products in the city. We are actively addressing this matter and appreciate your understanding. | ||
Due to COVID-19, the shipping efficiency of transportation is not stable. If you have other requirement, please contact our customer service about more details, we are happy to help you.
You will receive a confirmation email after placing your order letting you know that it was successfully received and is processing. (If you don't find the confirmation email in your inbox, please check your spam or junk folder.)
You will receive an email with tracking information once your order leaves our fulfillment center.
Please note we provide FedEx Ground regular service and FedEx Ground with signature service. Please note that the FedEx Ground regular service will usually leave the shipment at the recipient's door. The FedEx Ground with signature service requires recipient to sign for it, and if there is no sign, it will be returned directly. Please consider which service is suitable for your needs. You are free to choose between these two services, but delivery results depend on FedEx.
VELOWAVE WAREHOUSE:
Our warehouses are located in California, USA. Orders typically ship within 2 working days and take 3-7 business days to reach the customer. You can also check our return and warranty policy for more after-sale details.
Please note that the warehouses are not our return facility. If you would like to obtain the address of our return facility, please contact our customer service.
TRACK YOUR ORDER:
A shipping confirmation email will be sent to the email address attached to your order once the order has shipped. You can also log into your account on our website to check the order status. Or contact our support team via email at support@velowavebikes.com.