



Ghost Electric Mountain Bike
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Anti-Theft Combination Lock for All Electric Bike Models
$37.05$39.00| 5% off
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Battery for Ghost/Ranger Series/Ranger ST Series Electric Bike
$300.00$449.00| 33% off
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Bluetooth iTag Finder and Tracker | Apple Find My Compatible (iOS) | Apple MFi Certified
$14.25$19.00| 25% off
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Rear Rack & Fender Kit for Ghost Electric Bike
$133.00$140.00| 5% off
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Waterproof Bicycle Pannier Bag with Rain Cover
$103.55$109.00| 5% off
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Bike Bells For All Electric Bike Models
$11.40$12.00| 5% off
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Waterproof Storage Bag for Ranger & Ghost
$38.95$41.00| 5% off
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Bottle Cage for All Electric Bike Models
$12.26$12.90| 5% off
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Sport Rider for Electric Bikes
$474.99$499.99| 5% off
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Waterproof Bluetooth Bike Speaker
$37.05$39.00| 5% off
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Velowave Electric Bike Phone Mount
$18.99$19.99| 5% off
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Side Cover & Bottom Battery Base for Ghost/Ranger Series/Ranger ST Series
$300.00$39.00| 33% off
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Upper Battery Cover for Ghost/Ranger Series/Ranger ST Series
$300.00$39.00| 33% off
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Battery for Swift M Mid-Drive Electric Bike
$300.00$449.00| 33% off
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Battery for Breeze T Torque Sensor Electric Bike
$300.00$449.00| 33% off
Warranty Policy
Welcome to the warranty service of our eBike. This document elaborates on the details of the warranty plan, including coverage information, claim application guidelines, cancellation policies, etc.
If you have any questions, please contact us in the following ways: email cs@velowavebikes, or call 425-873-8866.
Initial Warranty Period
We provide a two-year initial warranty service for your eBike. Within these two years, if the eBike fails to function properly due to material or workmanship defects, we will provide repair or replacement services for you by the provisions of this plan.
At Velowave Bikes, we take great pride in the quality and durability of our products. We're confident that you will be impressed as well, and we stand behind all of our products. Every ebike we sell is covered by a limited warranty against manufacturing defects subject to the terms below.
Covered Products
-
This warranty applies only to products, parts, and components (hereafter PRODUCTS) that have been manufactured, assembled, or sold in new condition by Velowave Bikes.
-
This warranty applies only to replacement repair of PRODUCTS in case of a manufacturing flaw in materials or workmanship, in accordance with the Scope of Warranty Service, and subject to any and all exclusions, limitations, and procedures explained below.
-
This warranty is not transferable in any way and may not be exercised by anyone other than the original retail buyer (hereafter BUYER) of the PRODUCTS, only if the BUYER has retained constant ownership of the PRODUCTS since their original purchase of the PRODUCTS and only to PRODUCTS purchased in new condition either.
Warranty Period: 2 Years
-
Battery packs are covered for a 2-year Warranty from the date of original retail purchase or up to 300 charging cycles, whichever occurs first. The batteries are designed to retain up to 75% of their original capacity during that time.
-
Other electronic components including the motor, controller, display, charger, and throttle are covered under a 2-year warranty from the date of purchase.
-
Bicycle frames are covered by a 2-year warranty against manufacturing defects.
-
Mechanical components are covered by a 1-year warranty against manufacturing defects.
-
For all PRODUCTS, this warranty period is counted from the date the products were delivered to the BUYER unless excluded from warranty or otherwise voided from coverage under warranty.
-
New Bike Guarantee - we offer full replacement of defective parts with free shipping within the first 30 days of your bike order. After 30 days the customer is responsible for all return shipment costs to Velowave.
Apart from manufacturing defects that could be present, parts that wear due to normal use.
such as :
- Bearings
- Brake Pads
- Chains
- Free Hub Bodies
- Handlebar Grips
- Rubber moving parts
- Shifter, brake cables and casings
- Spokes
- Sprockets
- Stripped threads/bolts
- Tools
- Transmission gears
are not included in the warranty but may be replaced on a case-by-case basis within the first 60 days. We shall not be liable if you install, operate, clean, or maintain your ebike without following the owners' manual instructions. Misuse, abuse, alteration, and natural disasters are not included in this warranty.
Extended Warranty Period
If you wish to continue enjoying the warranty service after the initial two-year warranty period, you can
choose to extend the warranty term.
$149 for a one-year extension,$259 for a two-year extension and $399 for a three-year extension.
The extended warranty period takes effect from the end date of the initial warranty period. The
specific coverage scope is the same as that of the initial warranty period, but it is subject to the
various terms and conditions stipulated in this document.
Note: No official warranty is provided for used e-bikes.
Shipping Info
SHIPPING METHOD:
We provide ebike shipping via FedEx Ground delivery. We offer free delivery for all electric bikes. However, there will be a delivery fee for accessories. Shipping for bikes may vary depending on the shipping address. Bikes will be shipped within 2 business days (excluding weekends and holidays) and may take anywhere from 3-7 business days for delivery, depending on FedEx.
Destination | Shipping Method | Shipping Time | Cost |
Maine, Vermont, New Hampshire, Massachusetts, Connecticut, Rhode Island, New York (excluding New York City), Pennsylvania, District of Columbia, New Jersey, North Dakota, South Dakota, Nebraska, Kansas, Minnesota, Iowa, Wisconsin, Illinois, Missouri, Indiana, Ohio, Michigan, Oklahoma, Texas, West Virginia, Virginia, Delaware, Kentucky, Tennessee, North Carolina, South Carolina, Georgia, Alabama, Mississippi, Florida, Louisiana, Arkansas, Maryland, Arizona, Montana, Idaho, Wyoming, Colorado, Utah, Nevada, Oregon, Washington, New Mexico Street, California | Standard Shipping |
Ship from domestic warehouse: 3-7 business days Ship from overseas warehouse: 7-15 business days |
E-Bikes: Free |
Accessories & Parts: Cost $8, FREE shipping on orders over $120 |
|||
Alaska, Hawaii | UPS® Ground | 7-15 Bussines Days | $750 |
UPS 2nd Day Air® | 2 Business Days | $800 | |
American Samoa, Micronesia, Guam, Marshall, Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific | No Delivery | ||
New York City | Due to the implementation of Local Law 39, the recent e-bike regulations in New York City, we regret to inform you that we are temporarily not selling our products in the city. We are actively addressing this matter and appreciate your understanding. |
Due to COVID-19, the shipping efficiency of transportation is not stable. If you have other requirement, please contact our customer service about more details, we are happy to help you.
You will receive a confirmation email after placing your order letting you know that it was successfully received and is processing. (If you don't find the confirmation email in your inbox, please check your spam or junk folder.)
You will receive an email with tracking information once your order leaves our fulfillment center.
Please note we provide FedEx Ground regular service and FedEx Ground with signature service. Please note that the FedEx Ground regular service will usually leave the shipment at the recipient's door. The FedEx Ground with signature service requires recipient to sign for it, and if there is no sign, it will be returned directly. Please consider which service is suitable for your needs. You are free to choose between these two services, but delivery results depend on FedEx.
VELOWAVE WAREHOUSE:
Our warehouses are located in California, USA. Orders typically ship within 2 working days and take 3-7 business days to reach the customer. You can also check our return and warranty policy for more after-sale details.
Please note that the warehouses are not our return facility. If you would like to obtain the address of our return facility, please contact our customer service.
TRACK YOUR ORDER:
A shipping confirmation email will be sent to the email address attached to your order once the order has shipped. You can also log into your account on our website to check the order status. Or contact our support team via email at support@velowavebikes.com.
Refund Policy
1. ORDER CANCELLATION
For all orders (including pre-orders), your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship.
BEFORE SHIPMENT: We will cancel the order for free, but we cannot guarantee your order cancellation request will reach the shipping warehouse in time to stop your shipment, so please notify us as early as possible of your cancellation request.
AFTER SHIPMENT: Requests to cancel an order or reject a package after shipment will incur a processing fee of 20% of the purchase price.
The customer needs to email Velowave’s customer service team regarding any order cancellation. Once an order cancellation request has been approved, Velowave will email the customer a cancellation notification email. The customer shall not send a return package to Velowave without receiving notification. Velowave will reject all shipments that are not scheduled to arrive, and the customer is responsible for any related fee or loss.
2. EXCHANGE & RETURN
FREE REPLACEMENT
Customers may return the product due to serious shipping damage (affecting the use of functions) or missing parts. For us to better understand the problem and solve it effectively, photos and / or videos are REQUIRED as evidence.
*Definition of critically-damaged items: the main structure of the product is obviously deformed and affects its normal functions in any form.
Note: the following situations will be seen as normal and will not apply to the free replacement or refund policy:
- Minor damage to the outer packaging.
- Minor scratches or paint loss on the product.
- Damage to parts or wearing parts after excessive use.
- Damage to parts or wearing parts after using for a certain while or a certain number of times.
Possible Solutions:
- If an item is missing: we will resend the missing item/accessory for free.
- If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). Velowave will decide whether you need to return the wrong product or not and compensate you the return shipping fee when we receive it.
- If the product is damaged in transit: please contact us first at cs@velowavebikes.com.
14 DAYS RETURNS
For e-bike products: We allow you to return any item in new and unused condition within 14 days of receipt for a refund with no restocking fee, minus $200 shipping fee ($200/item deducted from refund). The customer is responsible for arranging and paying any charges for return shipping, which may vary depending on the shipping company selected. For customers who want to return the product for their own reasons, Velowave will not bear the shipping cost of returning the package. If you customers require Velowave to provide a return label, customers will need to pay an additional return shipping fee.
Returns of used items. Any items returned in a used condition may be returned within 14 days. However, there is a return shipping fee of $200 per item and a restocking fee of fifty percent (50%) of the purchase price (both deducted from refund), in addition, the customer is responsible for arranging and paying any charges for return shipping, which may vary depending on the shipping company selected. For customers who want to return the product for their own reasons, Velowave will not bear the shipping cost of returning the package. If you customers require Velowave to provide a return label, customers will need to pay an additional return shipping fee.
To be eligible for a return, the customer must meet the terms instructed below:
- Must be in like-new condition and free from dirt, dust, or fragrances
- Must be in the original packaging (all cardboard and foam) and condition that you received it
- Must include all items that were included inside the box (charger, keys, hardware, etc.)
- The ebike must be under ten (10) miles on the odometer
For accessories products: any returned accessory or replacement part must be unused, free of wear and tear, dirt, dust, fragrance, or other signs of use. It must be sealed and unopened in the same packaging and condition you received it. We will charge $20 for sent out shipping & restocking ($20/item will be deducted from the refund). The customer is responsible for arranging and paying for return shipping, which may vary depending on the carrier selected.
Please notice: if a customer decided to arrange the return shipment by himself and the request has been confirmed by Velowave’s customer service team, it is the customer’s responsibility to ensure the safety of the shipping and the success of the return. The customer must choose the signature confirmation service for the shipment, and we highly recommend adding additional shipping insurance for the return package. Velowave will not be responsible for any damage, loss, or other accident to the shipment arranged by the customer.
Non-returnable/non-refundable Items:
- For an ebike that has been delivered for more than 14 days or used for more than 10 miles, we do not accept returns anymore and follow our warranty policy.
- Used Products, batteries, special orders, sale items, and gifted orders shall not be returnable except in extreme cases of breakage/malfunction covered by our warranty, and then only after receipt of our approval for the return.
3. REFUND
Please understand that any item returned with an order that used a discount code will have the entire discount code value subtracted from the refund value, whether you return one ebike or multiple ebike. Once our warehouse has received the returned product(s) and checked to confirm it meets our return condition, we will deduct any applicable fee and send the remaining refund according to the customer's original payment method. We will refund within 3 business days.
Customers are encouraged to check with their credit card company and/or bank if the refund has not been posted to their account within three days of being issued. Delays may occur due to the different fund transfer procedures in different financial institutions. Please contact us at cs@velowavebikes.com if the customer has not received the refund after ten business days.
Shipping starts on April 13.
Warranty Policy
Welcome to the warranty service of our eBike. This document elaborates on the details of the warranty plan, including coverage information, claim application guidelines, cancellation policies, etc.
If you have any questions, please contact us in the following ways: email cs@velowavebikes, or call 425-873-8866.
Initial Warranty Period
We provide a two-year initial warranty service for your eBike. Within these two years, if the eBike fails to function properly due to material or workmanship defects, we will provide repair or replacement services for you by the provisions of this plan.
At Velowave Bikes, we take great pride in the quality and durability of our products. We're confident that you will be impressed as well, and we stand behind all of our products. Every ebike we sell is covered by a limited warranty against manufacturing defects subject to the terms below.
Covered Products
-
This warranty applies only to products, parts, and components (hereafter PRODUCTS) that have been manufactured, assembled, or sold in new condition by Velowave Bikes.
-
This warranty applies only to replacement repair of PRODUCTS in case of a manufacturing flaw in materials or workmanship, in accordance with the Scope of Warranty Service, and subject to any and all exclusions, limitations, and procedures explained below.
-
This warranty is not transferable in any way and may not be exercised by anyone other than the original retail buyer (hereafter BUYER) of the PRODUCTS, only if the BUYER has retained constant ownership of the PRODUCTS since their original purchase of the PRODUCTS and only to PRODUCTS purchased in new condition either.
Warranty Period: 2 Years
-
Battery packs are covered for a 2-year Warranty from the date of original retail purchase or up to 300 charging cycles, whichever occurs first. The batteries are designed to retain up to 75% of their original capacity during that time.
-
Other electronic components including the motor, controller, display, charger, and throttle are covered under a 2-year warranty from the date of purchase.
-
Bicycle frames are covered by a 2-year warranty against manufacturing defects.
-
Mechanical components are covered by a 1-year warranty against manufacturing defects.
-
For all PRODUCTS, this warranty period is counted from the date the products were delivered to the BUYER unless excluded from warranty or otherwise voided from coverage under warranty.
-
New Bike Guarantee - we offer full replacement of defective parts with free shipping within the first 30 days of your bike order. After 30 days the customer is responsible for all return shipment costs to Velowave.
Apart from manufacturing defects that could be present, parts that wear due to normal use.
such as :
- Bearings
- Brake Pads
- Chains
- Free Hub Bodies
- Handlebar Grips
- Rubber moving parts
- Shifter, brake cables and casings
- Spokes
- Sprockets
- Stripped threads/bolts
- Tools
- Transmission gears
are not included in the warranty but may be replaced on a case-by-case basis within the first 60 days. We shall not be liable if you install, operate, clean, or maintain your ebike without following the owners' manual instructions. Misuse, abuse, alteration, and natural disasters are not included in this warranty.
Extended Warranty Period
If you wish to continue enjoying the warranty service after the initial two-year warranty period, you can
choose to extend the warranty term.
$149 for a one-year extension,$259 for a two-year extension and $399 for a three-year extension.
The extended warranty period takes effect from the end date of the initial warranty period. The
specific coverage scope is the same as that of the initial warranty period, but it is subject to the
various terms and conditions stipulated in this document.
Note: No official warranty is provided for used e-bikes.
Size Chart
Size | Rider Height | Inseam |
---|---|---|
18" 46cm |
5’5" - 6’5" 165 - 192cm |
31″ - 36″ 78cm - 92cm |
Safe Packaging

What is in the box







Rear Reflector x 1





Ghost
The new generation of Ghost E-Bike now boasts a powerful 500W motor that enables riders to easily tackle any incline or terrain with a top speed of up to 25 miles per hour. The large 48V 15AH LG Cells battery provides up to 40 miles of riding time on a single charge. Take Ghost for a ride and start your cycling journey today!

Front Suspension Fork
Adjustable aluminum alloy front forks for optimal shock absorption and safety on various terrains.

500W Rear Hub Motor
High-speed brushless motor delivering strong power and climbing ability, ensuring stable performance even at peak speeds.

7-Speed Transmission
Smooth Shimano 7-speed drivetrain for effortless shifting and tackling hills with ease.

Smart Display
Features speed data, assist level, battery indicator, and mileage display for easy monitoring and control.

Removable LG Battery
48V/15AH lithium battery by LG, offering a range of 25-40+ miles per charge. Easily removable and supports fast charging.

Durable Aluminum Frame
Constructed with a 6061 aluminum frame for durability and a streamlined appearance, housing essential components for optimal performance.

Bright Headlight
High-luminance Headlight-The bright headlight provides a safer and more enjoyable environment for night riding.

Dual Disc Brake
Dual disc brakes provide superior braking performance and durability for safe and reliable stopping power in any condition.

Safety Reflector
At night, they glow when the lights of vehicles behind you illuminate the reflectors, preventing rear-end collisions when riding at night.
Rider Reviews

Frame Size | Standard (mm) |
Handlebar Height | 1080mm |
Reach | 460mm |
Head Tube Length | 125mm |
Seat Tube Length | 457.2mm |
Standover Height | 768mm |
Wheelbase | 1188mm |
Total Length | 1940mm |
Seat Height Min/Max | 878/1056mm |
General
- Classes: Class 3(Ebikes can go up to 28mph with pedal assistance)
- Max Speed: 28MPH by pedal, 20MPH by throttle
- Range: 20 to 35+ Mile by Pedal; 28+ Mile by Throttle(Calculation based on rider's weight of 75kg. Range varies according to road condition, weather, rider's weight etc.)
Frameset
- Frame: 6061 Aluminium, Removable Battery, Internal Routing
- Fork: Front Suspension Fork
Wheels
- Rim Material: Aluminum
- Rim Size: 27.5" 36H
- Front Wheel Spokes: 13G x 258
- Rear Wheel Spokes: 13G x 212/214
- Tire: Kenda Standard Tires
- Tire Size: 27.5" x 2.35"
E-system
- Battery: 48V 15Ah, 720Wh, LG 21700 Cells
- Charger: Input 100-240V~, 2.8A(Max.), 50-60Hz. Output 54.6V⎓2.0A, Aviation Connector. UL LISTED
- Motor: BAFANG Geared Hub Motor, Rated 500W, Peak 850W, Max Torque 55NM
- Controller: 48V 20A Peak
- Display: Multifunctional Color-Screen Display
- Pedal Assist: Cadence Sensor
- Throttle: Thumb Throttle
- Front Light: 48V 10W LED Light
Drivetrain
- Shifter: Shimano, 7-Speed
- Rear Derailleur: Shimano, Long Cage
- Crank & Chainring: 52T, 170mm Alloy Crank
- Freewheel: 7-Speed
- Pedal: Alloy Platform Pedals
Components
- Saddle: Comfortable Wide Saddle
- Handlebar: Alloy, 690mm width
- Grips: Nylon Lock-on
- Brake: Font & Rear Mechanical Disc Brakes
- Brake rotor: 180mm, 1.9mm thick
- Kickstand: Side Kickstand
- Seatpost: Forged Alloy, ∅31.6*350mm
- Stem: Bar bore: ∅31.8mm, Clamp I.D.: ∅28.6mm, HEIGHT: 40mm, RISE: ±7°
- Handlebar: Aluminum ∅31.8mm,Width 680mm
Weight
- Net Weight: 26kg(57.3lb)
- Gross Weight: 36kg(79.4lb)
- Battery Weight: 3.85kg(8.5lb)
- Weight limit: 127 kg (280 lb) Payload Capacity
Size
- Product Size: 1860*1080*690mm
- Packing Size: 1580*320*825mm
- MTMarco T.I recommend this productRated 5 out of 5 stars1 year agoVelowave ghost a great bike
I have had my bike for 1 year and a half now and it has been great. The stock mechanical brakes weren’t great so I upgraded them to hydraulic brakes. I have put so many miles on this bike and it is so reliable. I just wish it had a little more torque and had more amp hours but it’s fine. Overall the Velowave ghost is a great bike and I am very glad I purchased it.
Was this helpful?VELOWAVE1 year agoThank you for your review of the Ghost Electric Mountain Bike! We are so glad to hear that you have been enjoying your bike for over a year now. We appreciate your feedback about the brakes and we're happy to hear that you were able to upgrade them to your liking. We understand your desire for more torque and amp hours, and we will definitely take that into consideration for future improvements. Thank you for choosing Velowave and happy riding!
- LALinda a e.I recommend this productRated 5 out of 5 stars1 year agoGreen Velowave Ghost 500W
I highly recommend this ebike after riding it for going on 2 years now. I have added some personal modifications to make it mine I crank it around 20MPH on average with no problem. I came packaged well and I had it up and running in about 30 minutes. This bike puts a smile on my face every time I get on it.
Was this helpful? - PBPrahlad Bethell C.I recommend this productRated 5 out of 5 stars1 year agoMade some changes but it has Never failed me!
This bike has been my commute solution, and a true car replacement for me, it’s never failed me, not in rain, mud, snow, or ice, I highly recommend this bike!
Was this helpful? - LFLarry F.I recommend this productRated 5 out of 5 stars1 year agoCenter bearings noise on Velowave Ghost Mountain Bike
My friend and I both own a velowave ghost mountain bike and love it. After a year and a half of use, 1300 miles (My Bike) & 1500 miles (My Friend), we started having a cracking and popping sound. We contacted Velowave support and determined we needed to replace the center bearings assembly on both bikes. I want to Velowave and the China manufacturing facility for assisting me in obtaining the correct parts. The parts, peddle shaft and bearings assembly, were received 8/4/23 and installed 8/5/23. The E-Bikes are operating smooth with no noise. We are on the road again!😎
Was this helpful? - EVEmil V.I recommend this productRated 5 out of 5 stars2 years agoA very good bike
Bought the bike this February 2023. When I got the bike, I assembled the bike in less than 45 minutes. The bike is easy to take out of the box - open the box and then let the packaging slide out of the box. The bike is pretty much assembled. The only components that need to be attached are the front wheels, the handlebars, the pedals - that's it. I was able to ride the bike this weekend and it rode well - I rode it for over a mile. It is a nice bike and is worth it. Highly recommend the bike.
Was this helpful?