Juiced Accessory Purchase Guide: Ensuring Accuracy and Timeliness

At Velowave, we’ve always been focused on providing high-quality bikes and warranty parts for our customers. Originally, we didn’t plan on selling Juiced bike parts. Our primary goal was to carry stock for Juiced bikes and offer warranty support. However, due to the overwhelming number of requests we received from Juiced riders looking for parts and accessories, we decided to expand our efforts. We’ve listened to customers’ needs and are now doing our best to source more Juiced parts directly from our factories to help support the community. 

We are committed to providing every customer with the perfect riding experience, and accessories play a crucial role in this process. Whether you're upgrading your riding experience or replacing worn-out parts, ensuring that you purchase the right Juiced accessories is our shared goal. To make your shopping experience smoother and avoid unnecessary hassle, please read the following important information before making a purchase.

Submit Your Accessory Needs and Let Us Record Them 

To help you find the most suitable Juiced accessories, you can submit your accessory needs on the product page of all Juiced products on Velowave. Simply fill out your requirements, and your information will be recorded in our system. When the relevant accessories arrive, our customer service team will contact you as soon as possible to ensure you get the parts you need in a timely manner.

Through this approach, we aim to offer you personalized service, making your shopping experience more convenient. Whether you need standard accessories or have special requirements, we will do our best to meet your needs and make your ride worry-free.

Provide Your Bike Model and Frame Number Before Purchasing Accessories 

There is a wide variety of accessories, and different bike models may require different configurations. Therefore, when purchasing Juiced accessories, please make sure to provide the correct bike model information and frame number. This step is crucial as it directly affects whether the accessories you purchase will be compatible with your e-bike.

Please note that once accessories are shipped, they are generally non-returnable. To avoid purchasing errors or unnecessary issues, we recommend that you double-check the compatibility of the accessories with your bike model and frame number before confirming your order. If you have any questions, feel free to contact our customer service team. We will provide accurate advice to ensure the perfect fit for your bike.

Accessories Are Continuously Updated – Stay Tuned for Updates on Our Website 

We continually update and supplement our accessories to ensure that you can find the products that meet your needs. If you are looking for specific accessories or have new requirements, we recommend regularly checking our website for updates to get the latest information. Our accessory inventory will be adjusted based on market demand and supply conditions, ensuring that we provide you with the most practical options.

Shipping Time for Accessories 

We understand that you want to receive your accessories as soon as possible to enjoy your ride. However, as our accessories are supplied by our manufacturing partners, the shipping time is ultimately determined by the factory. While we make every effort to expedite the process, place orders with the factory in a timely manner, and assist with shipping, the actual shipping time still depends on the factory's production schedule and logistics arrangements.

If you need accessories urgently, please let us know in advance. We will do our best to meet your needs and provide you with the latest shipping updates to help you receive your accessories as quickly as possible.

Finally, We Would Like to Say: 

Velowave is always dedicated to providing our customers with high-quality, perfectly fitting accessories. We promise to offer meticulous service throughout the process, ensuring that you receive the accessories you need as soon as possible, making your riding experience more enjoyable and stress-free. 

If you have any questions, please don’t hesitate to contact us. We are here to serve you and help make your ride more exciting and enjoyable!