Navigating Swift E-Bike’s Advanced Protection Features: A Guide to Warning Codes

September 08, 2024
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We all know that electric bikes are a fantastic way to zip around town or explore the outdoors. However, your Swift e-bike might throw you with one of those pesky warning codes sometimes. Don’t worry — we’re here to help you understand what these codes mean and how to handle them.

Let’s dive into some of the most common issues that might pop up on your Swift e-bike’s display and how to deal with them like a pro!

Overcurrent Protection (Code 10)

What it Means: Your e-bike is experiencing a high current surge.

How to Handle It: Usually, the bike will recover automatically after about 5 seconds. If it doesn’t, turn off the bike, wait for around 3 minutes, and then turn it back on. If you see this code frequently, it could mean there’s a deeper issue at play. At that point, it’s best to get in touch with customer service.

Remarks: The motor stops temporarily but should generally recover. Keep an eye on it if this keeps happening.

Low Voltage Protection (Code 11)

What it Means: The battery voltage is too low.

How to Handle It: First things first, plug your e-bike in and give it a full charge. If the code disappears after that, you’re good to go! If not, it’s time to reach out to our customer support team.

Remarks: The motor will stop temporarily, but charging usually resolves the issue.

Overvoltage Protection (Code 12)

What it Means: The battery voltage is abnormally high.

How to Handle It: Switch off the battery and then turn it back on. If the problem continues, give customer service a call or email. If this keeps happening, you might need a professional to check if your battery and motor are properly matched.

Remarks: Just like with low voltage, the motor stops temporarily but should bounce back after troubleshooting.

Motor Stall Protection (Code 13)

What it Means: The motor is stuck in a stall condition.

How to Handle It: Restart your e-bike. If the problem persists, contact customer service. Make sure you’re not riding with the brakes engaged or using walk mode incorrectly, as these can cause the motor to stall.

Remarks: The motor stops temporarily but usually recovers after taking the steps above.

Overheat Protection (Code 14)

What it Means: The motor has overheated.

How to Handle It: Turn off your e-bike, wait for about 30 minutes, and then restart. If your bike overheats during normal conditions, like a quick ride around the block, you’ll want to contact customer service. It’s normal for the motor to get hot during uphill rides, in scorching weather, or when carrying heavy loads.

Remarks: The motor stops temporarily but usually recovers after it cools down.

Temperature Sensor Fault (Code 15)

What it Means: The temperature sensor isn’t working.

How to Handle It: Turn off the bike, wait for 30 minutes, and try again. If the code keeps popping up, reach out to customer service.

Remarks: The motor stops, and in this case, it may not recover until the sensor issue is fixed.

Speed Sensor Fault (Code 16)

What it Means: The speed sensor might not be aligned properly or could have failed.

How to Handle It: Check the alignment of the magnet with the speed sensor. Make sure they’re at the correct distance from each other and inspect for any physical damage. If the issue persists, contact customer service.

Remarks: The motor stops and will need some attention to get going again.

Overcurrent Warning (Code 40)

What it Means: The battery is pulling too much current.

How to Handle It: Stop riding right away! If the warning keeps coming back, reach out to customer service for further assistance.

Remarks: The motor can still run, but it’s best to play it safe and get this checked out.

Additional Warning Codes to Watch Out For:

Code 41: Charging Overvoltage Warning — Make sure you’re using the original charger.
Code 42: Discharge Low Voltage Warning — Charge your battery as soon as possible.
Code 43: Charing Overcurrent Warning — Stop charing and make sure your charger matches the battery specifications.
Code 44: Discharge Overcurrent Warning — Restart your e-bike after 5 seconds. If this happen frequently, contact the customer service.

Keep Riding Safely：

Understanding these warning codes and knowing how to respond can help you keep your Swift e-bike running smoothly and extend its lifespan. If you’re ever in doubt or find that a problem isn’t going away, don’t hesitate to reach out to our customer service. Regular maintenance, proper use, and swift responses to warning codes are essential for a smooth and safe riding experience.